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Collecting Medical Bills the Right Way, and Why Most People Get It Wrong

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There's a Mississippi statute that does more work in a personal injury case than almost anything else, and most injured people have never heard of it.

Miss. Code Ann. § 41-9-119:

"Proof that medical, hospital, and doctor bills were paid or incurred because of any illness, disease, or injury shall be prima facie evidence that such bills so paid or incurred were necessary and reasonable."

Read what that does. You don't have to hire an expert to testify that $140,000 in medical charges was reasonable. You take the stand, identify the bills, say they were incurred because of the wreck, and they come in as prima facie proof that they were both necessary and reasonable.

The Mississippi Supreme Court laid out the mechanics in Jackson v. Brumfield, 458 So. 2d 736 (Miss. 1984):

"When a party takes the witness stand and exhibits bills for examination by the court and testifies that said bills were incurred as a result of the injuries complained of, they become prima facie evidence that the bills so paid or incurred were necessary and reasonable. However, the opposing party may, if desired, rebut the necessity and reasonableness of the bills by proper evidence. The ultimate question is then for the jury to determine."

The presumption is rebuttable. The Court repeated this again in Estate of Bolden v. Williams (Miss. 2009). But note what rebutting it requires: "proper evidence." Not cross-examination by a defense lawyer who claims the charges look high. Actual affirmative evidence, which usually means a billing and coding expert, that the defense has to hire and disclose.

So the statute shifts the burden of production onto them. That's a real advantage, and it turns entirely on doing the collection correctly.

The bill and the record are two different documents

This is the single most common failure, and it's a paperwork failure rather than a legal one.

A medical record says what the provider found and what they did. A medical bill says what they charged. They come from different departments, they're produced under different request procedures, and a request for "records" frequently comes back with no billing at all.

You need both, from every provider, with nothing missing. That means:

  • The ambulance service, which people forget constantly
  • The emergency department — separately from the hospital, because ER physicians often bill through a separate group
  • The hospital itself
  • Every physician who saw you as an inpatient, including ones you don't remember
  • Radiology, which bills separately from the facility where the imaging was done
  • Anesthesia, same
  • Pathology and laboratory
  • Physical therapy
  • Every follow-up visit
  • Pharmacy
  • Durable medical equipment — the brace, the walker, the hospital bed

Then the itemized statements, not the summary. A one-page balance-due letter proves almost nothing and it is where young or inexperienced lawyers make their mistake. The itemized statement shows what was actually done and what each item cost.

Where the gaps come from

In a serious injury you're unconscious or in shock, and people treat you. A neurosurgeon consulted at 2 a.m. and billed $4,000. A hospitalist who managed your care for six days. If you never knew they were there, you'll never request their records.

The fix is to work backward from the hospital's own billing summary and its consultation list, which will name providers you have no memory of.

Providers who bill through third parties. The name on the bill is a billing company in another state, not the doctor you saw. These get lost but a experience firm like Coxwell & Associates knows how to find and track down the bills.

Treatment that started before somebody got organized. The first eight weeks after a bad wreck are chaos. Records from that period often get requested last, if at all.

The stuff nobody thinks of as medical. Mileage to and from appointments. Over-the-counter medication. Home modifications — a ramp, grab bars, a different bed. Home health care, including care family members provide.

Gaps in treatment are a different problem, and a worse one

A gap in the billing record is a paperwork issue. A gap in the treatment is an argument the defense lawyer can make that the client is faking or not as injured as he/she claims. Defense counsel will find every stretch where you didn't see anyone, and the argument writes itself: if he was hurting that badly, why did he go eleven weeks without treatment?

Sometimes the honest answer is that you had no insurance and no money. Sometimes it's that you were caring for somebody else, or you couldn't get off work, or the specialist had a three-month wait. Those are good answers, but only if they're documented as they happen. Nobody reconstructs them credibly two years later. Write things down as you go. A short note about why you missed a month is worth a great deal later.

The daily record most people don't keep

Bills prove the cost of treatment. They don't prove what the injury did to your life, and that's usually where the larger part of a serious case lives.

A plain notebook, written in as things happen, is more persuasive than most expert testimony. What you couldn't do this week that you could do before. What the pain kept you from sleeping through. The thing you had to ask your daughter to do for you. The hobby you gave up. The first time you tried to go back to work and had to leave early. We often encourage our clients to keep a simple journal of all the daily or weekly problems they experienced due to their injuries. When a person is experiencing a long recovery period, it helps.

Say it accurately when you're asked

Mississippi's collateral source rule means the defendant can't reduce your damages by showing your health insurer paid the bills. Brandon HMA, Inc. v. Bradshaw, 809 So. 2d 611 (Miss. 2001). And because Mississippi lets you recover the full billed amount rather than only what was paid, the write-off is a benefit that belongs to you rather than to the trucking company.

But there's a door, and testimony is what opens it. In Robinson Property Group v. Mitchell (Miss. 2009), the Court noted that collateral source evidence may be admitted "for the purpose of impeaching false or misleading testimony." So when you're asked about your medical expenses, answer precisely. If the bill was $80,000 and your insurance paid it, say that. Don't say you paid it. The rule protects you fully as long as your testimony is accurate, and a careless answer is the one thing that puts your insurance in front of the jury. This is where having experienced attorneys like Coxwell & Associates is important.

Future care is its own project

In a case involving permanent injury, the treatment you've already had is often the smaller number. Future medical expenses have to be proven through medical testimony about what care will be needed, over what period, and at what cost. That means a treating physician or a retained expert willing to state it to a reasonable degree of medical probability, and often a life care planner who prices out the future costs of surgeries, therapy, medication, equipment replacement cycles, attendant care. That work takes months to assemble. It's also the piece that most changes what a case is worth, and it can't be started the week before mediation.

Working with Coxwell & Associates

Building the medical damages file is unglamorous and it is most of the work.

We pull records and billing separately from every provider, then reconcile them against the hospital's own consultation lists and billing summaries to catch the providers nobody remembers. We look for gaps and get the explanation documented while the reason is still fresh. We ask clients to keep a plain daily record from the beginning, because it is worth more than anything we could write later. And in permanent injury cases we start on the future care proof early, because that is the number that usually matters most and it takes the longest to build.

We also make sure clients understand § 41-9-119 before they ever testify so they know what the bills do automatically, and what a careless answer about who paid them could cost. None of this is complicated. It just has to be done completely, and started early, by somebody whose job it is.

Sources


This article is provided for general informational purposes only and does not constitute legal advice, nor does it create an attorney-client relationship. Every case turns on its own facts. Statistics cited are drawn from the public sources listed and reflect the data years indicated; figures are updated periodically by the issuing agencies. If you have questions about a specific situation, consult a licensed attorney. Coxwell & Associates, PLLC, 500 North State Street, Jackson, Mississippi 39201. Free background information available upon request.

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